At Maison Vermont we want to ensure you have a stress-free experience during your purchase by offering options for shipping your order at your convenience.
We offer FREE shipping in Belgium for all orders.
In the list below are all the countries we currently ship to internationally:
Austria, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Nederlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Once your order has been dispatched from our warehouse, it will take: 2-5 business days to arrive at your preferred address.
Beware, during certain periods of the year such as public holidays your shipment might delay. We will inform you if we have any information regarding delays in certain countries.
All orders are shipped from our company in Belgium. Orders placed before 2pm will be shipped on the same day. Orders placed after 2pm on Friday's will be dispatched on Monday.
Tax & Duties
Some countries charge a duty or tax on packages imported from Belgium over a certain value. If your order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as Maison Vermont cannot be held responsible for any tax payments.
International shipments that must go through customs clearance may experience certain delays due to customs clearance procedures. The delay is out of our control.
For some countries we offer the possibility to choose for an untracked shipment under the name Untracked during checkout. By choosing this option, you agree to receiving your order without a tracking number and you are fully responsible of your order ones you have received your shipping confirmation. We cannot be held responsible for missing or lost orders.
We have a 48-hour return policy, which means you have 48-hours after receiving your item to request a return.
Our flowers cannot be returned if the product is not damaged as the products is very fragile during shipping. We will only make an exception when the product is damaged.
Your product can only be return if it is damaged upon arrival, this should be notified 48 hours after delivery. If you experienced this, please email our customer service. We will do our best to resolve this problem so you can cherish your blooms rapidly.
Customer Service Contact: email@example.com
When submitting a complaint, you must: enclose photographic evidence of the defects/damage, as well as your order number. This information is mandatory to enable us to confirm any complaints, otherwise complaints will not be taken into account.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do not offer the possibility to make exchanges.